Privacy Policy

This policy explains how the Meerbell app and the meerbell.com website handle your data. Meerbell is an app that only receives notices: it never asks for your name, phone number, email, location or contacts, and doesn’t request those permissions. You don’t need an account to subscribe to a channel.

“Anonymous” here means anonymous to senders, not to Meerbell: to deliver notices to your phone, the Meerbell platform itself handles the data below.

The app creates a device key that belongs only to your phone, inside the phone’s built-in security hardware; the private key never leaves the phone. Meerbell uses its public key to recognise “this is the same phone” without knowing who you are.

Senders only see totals, such as how many people subscribe to a channel and how many received or opened each notice. They can’t see who subscribed or who opened anything.

Notices reach your phone through Apple’s (iPhone) or Google’s (Android) system push service, the notification channel built into the phone’s system. We don’t use any other third-party push provider.

When you send the contact form on this website, we receive who you are (committee / property manager, school, or resident / parent), your building or school, what to call you, the email or phone number for our reply, and your message.

• We only use it to reply to you and set up a trial. We don’t use it for ads, and we never sell or give it to other companies.
• We don’t keep a copy: once sent, it only becomes an email to the hello@meerbell.com inbox. There is no database and no other copy.
• We delete that email 12 months after our conversation ends.
• To stop the same source from sending too many times in a short while, we count sends using a hash of your IP address. The count runs in 60-second periods, lives only in Cloudflare’s memory for at most 1 hour, and is never written to storage.
• The code that receives the form and sends the email never writes what you entered to a log.

This website and the form are hosted by Cloudflare, which forwards the email to the mailbox we use. To ask about or delete what you entered, email hello@meerbell.com.

We only keep what we need to run the service, and delete or anonymise it once we no longer need it:

• Message content and delivery records: deleted or anonymised after 90 days by default.
• IP addresses in security logs: kept for at most 30 days.
• Emails from the contact form: deleted 12 months after our conversation ends (see “What you enter in the contact form”).

Traffic between the app, this website and our servers always uses TLS 1.2 or later. Databases and backups are stored encrypted. API keys and push tokens are never written to regular logs.

Every notice carries the sender’s digital signature, and your phone checks who sent it before showing it. If the check fails, the notification doesn’t show what the sender wrote.

If personal data is stolen, leaked, altered or otherwise compromised, we will notify the people affected and report to the competent authority within 72 hours of finding out.

We will explain what happened, which data it affects, what we have done about it and what you can do. Recipients leave us no contact details, so we will post the notice in the app and on this website.

meerbell.com has no trackers, ads or analytics of any kind (no third-party analytics and no cookieless visitor counts either), and doesn’t use cookies to follow what you browse.

Fonts, images and code are all served from meerbell.com; nothing loads from other domains. The website’s security policy (Content Security Policy) only allows content from meerbell.com.

The website is hosted by Cloudflare. To deliver the pages, Cloudflare handles your connection, including your IP address; we don’t record or analyse website visitors ourselves.

The Meerbell app doesn’t use any third-party advertising or tracking SDK either.

To ask about, correct or delete data about you, or if you have questions about this policy, email us. When this policy changes, we update the “Last updated” date at the top of this page.